Helpdesk

At SNS we’re committed to supporting our customers

To simplify our Helpdesk Service, we offer four tiers, so you can choose the level that is most appropriate for your organisation, or we can design a bespoke package just for you. Pricing will be dependent on your infrastructure, just get in contact and we will provide you with a quote.

Bronze
Basic Break/Fix Support
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades
Silver
Preventive Maintenance
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades
Gold
The Pro-Active Option
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades
Platinum
Thorough & Comprehensive
Remote Helpdesk
With Unlimited Calls
Preventative Maintenance
On-site Health Check
Preventative Maintenance
On-site Patching & Firmware updating
Pro-active
Alert Monitoring
Pro-active
Weekly Remote Health Check
Storage, Replication & Backup Provisioning
Annual Disaster Recovery Testing
On-site Professional Services
for System Re-Configurations & Upgrades

Most IT professionals know that there will be considerable benefit and much faster problem resolution if they have access to a specialist IT helpdesk team that is able to provide support on multi-vendor solutions, whether they have a serious issue that is impacting users or they just need to offload those tricky little problems that are so time consuming to get to the bottom of.

For help and advice in choosing the Helpdesk product to best suit your needs, please contact us and we will be happy to go through the options with you, and describe in detail what each tier provides.

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