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At SNS, our professional
services set us apart from many other resellers,
consultants and integrators, as we plan and document
every step we take and provide free helpdesk services
once a project has been completed.
So if you have limited resources in-house to
support you during a project, we can offer a full
range of services, including:
- Design and
implementation to ensure you get a quality
solution delivered on schedule and to budget,
from initial scoping to final handover
- Helpdesk services
that take ownership of technical support for
your environment, including telephone support,
remote diagnostics, problem escalation and regular
preventative maintenance
- Expert companion
visits by an SNS engineer that give you on-site
time each month for project planning and implementation,
support, and training
- Health check
and audit reports, conducted on-site
or remotely, for performance and diagnostics.
You’ll receive in-depth and summary reports
of all our findings
- Administrator
and end-user training, conducted on-site
and more cost effective than traditional class-room
based training
We approach every project with a proven methodology
to follow. No project is undertaken without a
documented planning exercise performed up-front.
But that doesn’t mean we spend your budget
on planning instead of doing.
Our processes are well established and repeatable,
so they’re very efficient. In the minimum
amount of time you'll be equipped with a Statement
of Work, a clear articulation of the job in hand.
It’ll set out all the stages we’ll work
through, the tests we’ll run, the results
we expect, and what both SNS and you need to provide
to make those results a reality.
We produce daily engineering reports so you can
monitor our progress and activities every time
we do any work for you and we'll provide full
usable technical documentation for you at the
end of the project for a smooth handover of responsibilities.
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