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At SNS, our professional services set us apart from
many other resellers, consultants and integrators, as
we plan and document every step we take and provide
free helpdesk services once a project has been completed.
So if you have limited resources in-house to support
you during a project, we can offer a full range of services,
including:
Design and implementation
to ensure you get a quality solution delivered on schedule
and to budget, from initial scoping to final handover
Helpdesk services
that take ownership of technical support for your environment,
including telephone support, remote diagnostics, problem
escalation and regular preventative maintenance
Expert companion
visits by an SNS engineer that give you on-site time
each month for project planning and implementation,
support, and training
Health check and audit
reports, conducted on-site or remotely, for performance
and diagnostics. Youll receive in-depth and summary
reports of all our findings
Administrator and end-user
training, conducted on-site and more cost effective
than traditional class-room based training
We approach every project with a proven methodology
to follow. No project is undertaken without a documented
planning exercise performed up-front. But that doesnt
mean we spend your budget on planning instead of doing.
Our processes are well established and repeatable, so
theyre very efficient. In the minimum amount of
time you'll be equipped with a statement of work, a
clear articulation of the job in hand. Itll set
out all the stages well work through, the tests
well run, the results we expect, and what both
SNS and you need to provide to make those results a
reality.
We produce daily engineering reports so you can monitor
our progress and activities every time we do any work
for you and we'll provide full usable technical documentation
for you at the end of the project for a smooth handover
of responsibilities.
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The workshop and consultancy
services provided by SNS were excellent and proved
invaluable in setting up a successful Virtualisation
pilot and now production system. - Havering College F&HE
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